Shipping
Shipping Information
Please take a moment to read our shipping guides before placing your order.
WE SHIP FROM THE USA.
Our warehouse is located in the USA, Pennsylvania.
USA SHIPPING
FREE shipping on orders over $300 - Standard shipping - $15, Express overnight shipping - $30
Standard shipping time is 2-4 working days after dispatch.
We cannot guarantee signatures on delivery.
EU SHIPPING
FREE shipping on orders over $300 - Standard shipping - $25, Express shipping - $50
Standard shipping time is 10-15 working days after dispatch. Express shipping is 2-5 working days after dispatch.
We cannot guarantee signatures on delivery.
ALL OVER WORLD SHIPPING
FREE shipping on orders over $300 - Standard shipping - $30.
Standard shipping time is 10-20 working days after dispatch.
PROCESSING TIME
Please allow 1–3 days for our team to pick and pack your order. We ship from Mondays through Fridays only. Shipping timeframes are in addition to our processing times.
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address, as a signature will be requested upon delivery. If an authorized person is not able to sign for your delivery, the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
Please note that once your order is on its way, we are unable to change the shipping address.
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside the estimated timeframe.
*Black Friday shipping may take an extra day to be sent out due to high demand.
CUSTOMS DUTIES & IMPORT TAXES
Taxes and duties are calculated by UPS, and they will send you the customs invoice to be paid before delivery. All relevant import taxes and duties will be need to be paid before you can receive your item. If not paid, this will delay your delivery. Note that duties and taxes are non-refundable.
Please be aware of your country's import structure and fees/limitations. For more information on imports, please see more below some FAQ's.
Your order may be subject to customs fees or taxes, which are levied once a shipment reaches your particular country.
FINE WEAR STORE is not responsible for any customs and taxes applied to your package by your local authorities. You will be responsible for paying these additional charges for customs clearance. We must declare all items at their full price and cannot change this amount to lower customs fees.
The amount payable depends on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown.
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel your order, please contact our team straight away by emailing love@finewear.store
We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily, so cannot guarantee your requests can be made.
PRE-ORDER
Pre-order items will be processed like a normal order but shipped at a later date. The date will be specified on the product page, and you will receive a confirmation once your order has been shipped.
For orders that contain an in-stock item/s your order will be shipped together, so you receive the whole order together. If you wish to have the other items sent to you before, then please make two separate orders.
PACKAGING
We moved to 100% biodegradable poly bags in 2023. As these bags break down naturally, they can be placed in your compost or organics waste bin.
FAQS
What happens if you refuse an order on delivery/ don't pay the Import Duties?
If the parcel is undelivered due to customer refusal to pay import duties, we are not liable. Refusal to pay import duties does not ensure that the parcel will be safely returned to us. We will only refund the purchase if and when the parcel is returned to us. The refusal process can attract returns fees, which will be deducted from the return amount. As well as this , the original shipping amount will be deducted.
Import duty or VAT more than expected?
Just like any normal return, we require prior notification via email love@finewear.store Courier companies do charge return fees, and they can be quite high. Any return fees, in addition to original shipping costs, will be subtracted from the refund. We are only able to provide a refund once the order has been safely returned to us. Once the refusal is noted, it is the responsibility to ensure that the order is safely returned, so please continue to keep on eye on return tracking.
Where do you ship your orders from?
All EXPRESS shipping orders are sent via UPS express to your delivery address from our USA warehouse. Express Shipping can take up to 5 working days depending on the country of entry.
All STANDARD shipping orders are also sent with USPS/UPS to your delivery address from our USA warehouse. Standard Shipping can take up to 15 working days depending on the country of entry - please if you need a product by a specific time then go for express shipping.
What happens if my order is undelivered?
If in case your order is undeliverable or has been attempted the maximum amount of times by the courier/post service, then the parcel will get demolished, and we will not be able to get refunded for this. So please keep a close eye on your tracking and make sure someone is available at your address to receive your order.
What happens if the shipping details were entered incorrectly?
In the event that the provided shipping address or phone number is incorrect or unknown, the carrier will contact us to contact you for the correct details. If we are unable to get a hold of you, they will return the goods to us. Once this happens, we will email you, and after we have received them and refund the items minus shipping fee and any other fees incurred. You can then repurchase your items with an updated shipping address.